1Information We Collect

Depending on how you interact with us, we may hold:

• Contact details: name, email address, telephone number, billing and delivery addresses.
• Order data: items purchased, order history, delivery preferences and payment status.
• Account data: username, securely hashed password and saved preferences.
• Correspondence: emails, chat transcripts, support tickets and feedback you send us.
• Technical data: IP address, browser and device type, and page usage collected through cookies.
• Institutional data: for academic, government, bulk or distributor accounts — organisation, department, role and any verification documents supplied.

We collect this when you create an account, place or enquire about an order, contact support, or browse the site.

2How We Use It

• Fulfilling orders: processing payment, picking, dispatching and providing tracking.
• Support: answering enquiries, issuing documentation and resolving problems with an order.
• Account management: maintaining your login, order history and saved details.
• Service messages: confirmations, dispatch notices and material changes to our policies.
• Marketing: product updates and offers, only where you have opted in, and always with an unsubscribe link.
• Compliance: verifying that customers and intended uses are legitimate under our Research Use Policy, and meeting accounting and export obligations.
• Improvement: understanding how the site is used so we can fix what does not work.

3Legal Bases For Processing

Where the GDPR applies, we rely on the following grounds:

• Contract: processing needed to take and fulfil your order.
• Legal obligation: tax, accounting, customs and export record keeping.
• Legitimate interests: securing our systems, preventing fraud, verifying research use and improving our service.
• Consent: marketing email and non-essential cookies, which you can withdraw at any time.

4Sharing and Disclosure

We do not sell, rent or trade personal information. We share it only where necessary:

• Service providers: payment processors, hosting, order management and support tools, each bound to use the data only for the service they provide.
• Carriers: name, address and contact number so your consignment can be delivered and customs cleared.
• Legal requirements: where disclosure is required by law, regulation or a valid authority request, or to protect the rights and safety of our staff and customers.
• Business transfer: if the business is merged, acquired or sold, data may transfer with it, subject to this policy continuing to apply.

5Security

We apply technical and organisational measures proportionate to the risk:

• Encryption in transit: the site is served over TLS so data between your browser and us is encrypted.
• Access control: staff access is limited to those who need it for their role.
• Data minimisation: we ask for what an order requires and no more. Full card details are handled by our payment provider, not stored by us.
• Review: access rights and security practices are reviewed periodically.

No system is perfectly secure, and we cannot guarantee absolute protection of information transmitted over the internet.

6International Transfers

We operate globally and use service providers based in various countries. Your data may therefore be transferred to and processed in other jurisdictions.

Where personal data leaves the EEA or the UK, we put appropriate safeguards in place, such as standard contractual clauses or transfers to countries recognised as providing adequate protection.

7How Long We Keep It

• Order and invoice records: retained for the period required by tax, customs and accounting law in the relevant jurisdictions.
• Account data: kept while your account remains open, and removed on request unless we must retain it for legal reasons.
• Correspondence: kept while an issue is open and for a reasonable period afterwards for reference.
• Marketing consent: kept until you unsubscribe, plus a record of the withdrawal itself.

8Your Rights

Subject to your location and to legal exceptions, you may ask us to:

• Access the personal data we hold about you.
• Correct anything inaccurate or incomplete.
• Delete data we no longer have a lawful reason to keep.
• Restrict or object to certain processing, including direct marketing.
• Port your data to another provider in a common machine-readable format.
• Withdraw consent where consent is the basis we rely on.

Email info@buyresearchchemicalsfromchina.com to exercise any of these. We reply within the period required by law and may ask you to verify your identity first. You also have the right to complain to your national data protection authority.

9Cookies

Cookies are small files stored on your device. We use:

• Essential cookies: required for logging in, the basket and checkout. These cannot be switched off.
• Functional cookies: remember preferences such as language or region.
• Analytics cookies: show us aggregated usage so we can improve the site.
• Marketing cookies: used only with your consent to measure campaigns.

You can accept or decline non-essential cookies through the banner, and manage or delete cookies in your browser settings. Blocking essential cookies will break parts of the site.

10Children

Our products and services are intended for adults working in research. We do not knowingly collect data from anyone under 18. If you believe a minor has given us personal information, contact us and we will delete it.

11Changes To This Policy

We update this policy when our practices, providers or legal obligations change. The revised version is published here with a new date, and significant changes are highlighted on the site.

12Contact Us

For any privacy question or request:

• Email: info@buyresearchchemicalsfromchina.com
• Phone: (317) 527-1220
• Hours: Monday to Saturday, 08:00 – 18:00