Contact Us
Questions about a product, an order in progress, documentation you need, or a wholesale enquiry — our team is ready to help, and you will hear back from a person who understands the context.
We're here to help
Good support is not an add-on in this industry — it is part of the product. A wrong grade, a missing certificate or an unanswered handling question can cost far more time than the material itself is worth.
Our team includes people with laboratory and chemistry backgrounds, so when you write in about a specification, a storage condition or an analytical result, you are not explaining it to someone reading from a script.
Pick whichever channel suits you below. Email is best for anything involving documentation or an order reference; phone is quickest when you need an answer in the moment.
Contact methods
Four ways to get hold of us, whichever fits the question.
The best route for order references, quotes, certificates and anything you need in writing. We aim to reply within one business day.
Phone
Call us when you need a direct answer — stock checks, urgent order status, or talking through a technical requirement.
Live Chat
Real-time help during business hours for quick questions about products, availability or checkout.
Available during business hours
Support Hours
Our desk is staffed Monday to Saturday. Messages arriving outside these hours are picked up the next working morning.
Mon–Sat: 08:00 – 18:00
If your question relates to an existing order, include the order number and, where relevant, the batch or lot number. With those to hand we can usually resolve things on the first reply instead of the third.
What we handle
A sample of the enquiries that reach us most often — all of them go to the same team.
Order Assistance
Placing an order, checking availability, amending a line item or tracking where a consignment currently sits.
Documentation Requests
Certificates of Analysis, batch records, safety documentation and export paperwork for a specific lot.
Shipping Questions
Lead times, carrier options, cold chain requirements, customs paperwork and delivery to restricted sites.
Technical & Product Queries
Grade selection, purity specifications, solubility, storage conditions and suitability for a given method.
Bulk & Wholesale
Volume pricing, institutional accounts, standing orders and distributor enquiries.
Custom Synthesis
Compounds outside the catalogue, scale-up requests and feasibility discussions under NDA where needed.
Returns & Order Issues
Incorrect items, transit damage, and any concern about the quality of material you have received.
Institutional Partnerships
University, government and corporate arrangements, vendor registration and procurement documentation.
Technical questions are answered by staff with practical laboratory experience, which means you get a usable answer rather than a link to a datasheet.
Our locations
We operate from our central facility in Asia, strategically positioned to serve research customers across five continents.
- Global Fulfilment Hub · ChinaCentral warehousing and laboratory operations, including temperature-controlled storage, on-site analytical checks, and streamlined dispatch to the Americas, Europe, Asia, Australia, and Africa.
- Global CoverageFrom our central hub, we ship to research customers in more than fifty countries across five continents, with consistent quality standards for every destination.
- Global coverageFrom our central hub, we ship to research customers in more than fifty countries, with regional quality inspection at each location.
Ready to get in touch?
Send us a message or give us a call — product questions, order support, documentation or partnership enquiries all welcome.